Raegen Cowan
Executive Assistant
Overview
A dedicated and personable support professional, Raegen brings over a decade of customer service experience grounded in empathy, precision, and accountability. Known for strong communication and active listening skills, she excels at understanding client needs and delivering thoughtful, solution-oriented support. Her highly detail-oriented approach ensures accuracy across systems, documentation, and client interactions. Comfortable navigating multiple platforms simultaneously, she provides a seamless and responsive experience in fast-paced environments. Her commitment to professionalism and service aligns closely with Mosaic’s mission of delivering accessible, people-centered support.
Professional Experience
Drawing on her experience in consultative selling and problem solving in insurance, Raegen is adept at proactively managing client relationships, identifying coverage gaps, and ensuring accurate documentation across multiple systems. Previously, as a Customer Engagement Representative and Retention Specialist with Black Rifle Coffee Company, she resolved customer concerns, re-engaged former subscribers, and strengthened client loyalty through effective communication and conflict resolution. Her experience as an Asset Coordinator at J&E Ventures highlights her operational strengths, including managing high-volume workflows, coordinating logistics, and maintaining efficiency through team collaboration. Earlier technical support work with Pearson further developed their troubleshooting abilities, attention to detail, and commitment to thorough documentation. Foundational roles in hospitality and retail strengthened her interpersonal skills, adaptability, and customer-first mindset. Across all positions, she demonstrates a consistent ability to multitask, communicate clearly, and deliver reliable, high-quality service.
Focuses & Specializations
Management
Effective Communication
Team Coordination