Conflict Resolution, ADR & Workplace Insights - Expert Perspectives from Mosaic

Research-backed articles on alternative dispute resolution, workplace conflict, behavioral health, and business consulting written by Mosaic's team of credentialed practitioners.

Opportunity Home Selects Mosaic to Support Housing Dispute Resolution in San Antonio

When one of the nation’s leading public housing authorities seeks outside support, it reflects more than a procurement decision—it reflects confidence in an organization’s expertise, professionalism, and ability to navigate…

Alec Chapa Presents HousingShield to American Bar Association Court ADR Committee

In January 2025, I had the privilege of presenting HousingShield’s pre-filing mediation framework to the Court ADR Committee of the American Bar Association Section of Dispute Resolution. For me, this…

Alec Chapa & Dr. Chinwe Umegbolu Publish New American Bar Association Article on the Future of Eviction Mediation

Building on national research, the publication introduces HousingShield as a proactive framework for preventing eviction, strengthening housing stability, and expanding access to early dispute resolution. Housing has become one of…

Ontario-Appointed Mediator Ron DePaola Joins Mosaic’s Dallas Mediation Panel

An internationally experienced mediator expands Mosaic’s capacity to serve businesses and individuals across Dallas–Fort Worth with mediation, arbitration, and negotiation coaching. As Mosaic continued expanding beyond South Texas, one priority…

The Hidden Cost of Evictions: Alec Chapa Shares a Better Strategy for Landlords

During a webinar hosted by the UTSA Small Business Development Center, Alec Chapa explored how mediation, early intervention, and proactive dispute resolution can help landlords reduce costs, preserve occupancy, and…

From Mediator to Mentor: Why Geekdom Invited Alec Chapa to Support San Antonio’s Entrepreneurs & Small Businesses

Recognized for his work with founders and small business owners with support via small business consulting, Alec Chapa has joined Geekdom’s mentor network, expanding the reach of Mosaic’s services in…

Inside Bexar County’s Legal & Mediation System: What Three Years of Volunteering Taught Me

How years inside one of Texas’ busiest mediation ecosystems shaped my thinking about conflict, justice, and why preventing disputes is often more powerful than resolving them. When people think about…

Three Years of Mediation Along the I-35 Corridor: Helping Central Texas Resolve Conflict Before and After Court

From business disputes to landlord-tenant conflicts, volunteering with the Central Texas Dispute Resolution Center has strengthened access to justice while shaping new ideas for proactive conflict resolution. Building Mediation Capacity…

Before HousingShield, There Was San Francisco: The Program That Helped Shape Mosaic’s Vision

When San Francisco’s nationally recognized Conflict Intervention Service needed additional capacity during the post-pandemic housing crisis, the Bar Association of San Francisco turned to Mosaic. The experience would ultimately help…

What Elder Care Taught Alec Chapa About Resolving Housing Conflict

After earning certification as a Texas Long-Term Care Ombudsman, Alec Chapa gained firsthand experience helping residents, families, and care providers navigate complex disputes through collaborative problem-solving, advocacy, and informal dispute…

Building Conflict Resilience in Special Education: Sadie Cort Presents at California SELPA ADR Conference

Special education mediator Sadie Cort presented on conflict resilience at the 2024 SELPA Administrators of California ADR Conference, empowering educators, parents, and dispute resolution professionals with practical tools for navigating…

Sadie Cort Shines When Conflict Meets Special Education, and Families Need More Than Legal Answers

Mediator and special education practitioner Sadie Cort joined Mosaic Collaborative Consulting to help families, schools, and children navigate complex education-related conflicts through compassionate and collaborative dispute resolution, informed by her…

When Attorneys See the Limits of Litigation, Many Turn to Mediation

Attorney and conflict resolution expert Megan Villafuerte joins Mosaic Collaborative Consulting, bringing experience in multidisciplinary mediation services, grounded in access to justice and human-centered problem solving. Date: 5/30/26By Alec Chapa…

The Mediation Profession Has a Workforce Problem. Mosaic Leads With a Solution.

Mosaic Collaborative Consulting is helping to tackle one of the mediation field’s biggest structural challenges through a first-of-its-kind dispute resolution apprenticeship initiative, focused on experiential learning, mentorship, and workforce development….

Public Disputes & Consensus Building Digest, Vol. 2, Issue 1

It’s with great pride and joy that I present the latest issue of the Public Disputes & Consensus Building Committee Digest, a publication supported by the American Bar Association Section…

Mosaic’s Alec Chapa to Present Innovative Concept at St. Paul University Conference

Mosaic, a respected provider in the realm of dispute resolution and collaborative problem-solving, is set to make waves at the upcoming “The Ombuds: Foundations, Best Practices, and Development” conference hosted…

What If Conflict Management Belonged in Every Project Plan?

At a monthly meeting of the Alamo PMI Chapter, Alec Chapa shared best practices & case-driven insights on how dispute resolution helps project managers mitigate risk, protect budgets, strengthen teams,…

“I’m so done!” Workplace Conflict Resolution, Live Event

Change provokes conflict, and work is no exception. When the stakes are high, we owe it to ourselves and others to prepare and get it right. Join in for practical tips and interactive discussion!

Mediating Brain Health & Business Health: Enhancing the Workplace with Dispute System Design

Enhancing the workplace is no longer an endeavor towards maximizing profit and planning the next extravaganza with the proceeds. It’s a matter of organizational survival, and with it, our own….

Public Disputes & Consensus Building Digest Vol. 1 Issue 4

As always, it is with great pleasure that I announce our latest Committee Digest, the fourth and final issue of 2023! As we approach the middle of winter, it’s a…

Enhancing Organizations Beyond HR with Dispute Resolution: Tune in February 26th via Zoom

North America consistently houses among the world’s highest count and most successful startups. Among the many places a company can call home, Texas has been a rising star in recent…

Mitigating Risks & Workplace Conflict with Ombuds: Tune in January 29th via Zoom

It’s not what leaders know that keeps them up at night; it’s what they don’t know. – Chuck Howard, Attorney and former IOA Executive Director, A Practical Guide to the…

Public Disputes & Consensus Building Digest Vol. 1 Issue 3

As fall sets in and the leaves begin to change — or rather, as the heat begins to finally let up, depending on your location — the final stretch of…

Upcoming Presentation: “Risk Mitigation: Profit From Lawsuit Prevention Using Dispute Resolution”

Mosaic is proud to announce an upcoming series of presentations with University of Texas at San Antonio (UTSA) Small Business Development Center (SBDC), focused on helping small businesses manage risks…

Public Disputes & Consensus Building Digest Vol. 1 Issue 2

On behalf of the Public Disputes & Consensus Building Committee of the Section of Dispute Resolution, it’s my pleasure to present our second issue of the Public Disputes & Consensus…

Labor Disruptions: How Conflicts Impact Businesses & Why You Should Care

– How have post-pandemic labor disruptions affected you, your career and family? This question brings a lot to mind, I know. Nearly everyone you know has been economically impacted, often…

Brain Health, Wellness, and Democracy

– Are you interested in science, particularly cutting edge neuroscience? How about the way the latest research can directly impact the health and wellbeing of a community through the way…

Public Disputes & Consensus Building Digest Vol. 1 Issue 1

On behalf of the Public Disputes & Consensus Building Committee of the American Bar Association Section of Dispute Resolution, it’s my pleasure to present the first issue of the Digest….

American Bar Association Features Mosaic

In an effort to expand the field of dispute resolution and enhance the selection of professional neutrals, the American Bar Association has compiled a list of diverse practitioners and firms…

Be Social! Follow Mosaic for Conflict Management Content

Unlock a world of insights and opportunities by following Mosaic on social media! Stay ahead of the curve with our latest content, meticulously curated to bring you the most current…

Mosaic Expands To Include HR Consulting

After performing across-the-board human resources functions for a variety of organizations, principal consultant Alec Chapa spent 6 months reviewing HR best practices, as established by the Society for Human Resource…

American Bar Association, Dispute Resolution Fellowship to Begin Jan 3, 2023

As 2022 comes to a close and attention turns towards the year to come, one exciting announcement comes just in time – Mosaic’s principal consultant Alec Chapa has been selected…

The Peace Dividend: Mosaic Secures Capital Investment

Gratitude. Hope. Faith. Trust. Confidence. These were some of the many sentiments vibrating throughout the room as the investing agreement was signed. Peaceful profits – woohoo!! Of all people, I…

December Conference: American Bar’s Mediation Institute

This year’s mediation and advocacy institute has an impressive line up, including Ken Cloke! If you haven’t registered, I highly encourage you to consider it.

Keynote Presentation: Managing Conflict in Real Estate Cases

It was my pleasure and honor to present on my conflict resolution framework “Moral Generosity” to over 100 agents at Century 21’s annual retreat.

Fox News Lawsuits Supported by Conflict Resolution Research Findings

At the heart of my published research, I ask the question, if we change the news that we watch and the hardened opinions about issues and others, could it provide a way beyond our political divides and move us toward finding cooperative solutions?